Privacy Policy

Last updated: January 1, 2025

1. Information We Collect

1.1 Information You Provide

We collect information that you provide directly to us when you request a quote, schedule a consultation, or contact us. This may include your name, email address, phone number, property address, and project details.

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

  • IP address and approximate geographic location
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on pages
  • Referring website or source
  • Click patterns and navigation paths

2. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyze website traffic, improve user experience, and prevent spam. Our website uses the following third-party services:

2.1 Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. Google Analytics uses cookies to track this information. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.

For more information about Google Analytics, please visit: https://policies.google.com/privacy

You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

2.2 Microsoft Clarity

We use Microsoft Clarity to understand how users interact with our website through behavioral metrics, heatmaps, and session replay. Clarity uses cookies and other technologies to collect data on user behavior and device information. This information is used to improve our website's usability and user experience.

For more information about Microsoft Clarity, please visit: https://privacy.microsoft.com/en-us/privacystatement

2.3 Google reCAPTCHA

We use Google reCAPTCHA v3 on our contact forms to protect against spam and abuse. reCAPTCHA collects hardware and software information, such as device and application data, and sends this data to Google for analysis. The use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Use.

For more information about Google reCAPTCHA, please visit: https://policies.google.com/privacy

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process and complete transactions
  • Send you technical notices and support messages
  • Respond to your comments and questions
  • Communicate with you about products, services, and events
  • Analyze website usage and improve user experience
  • Detect, prevent, and address technical issues and fraudulent activity
  • Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: We share information with third-party service providers who perform services on our behalf, including Google Analytics, Microsoft Clarity, and Google reCAPTCHA.
  • Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
  • With Your Consent: We may share information with your consent or at your direction.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security. We implement appropriate technical and organizational measures to maintain the security of your information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

7.1 General Rights

You have the right to:

  • Access and receive a copy of your personal information
  • Correct inaccurate or incomplete personal information
  • Request deletion of your personal information
  • Opt out of receiving promotional communications
  • Object to or restrict certain processing of your information

7.2 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business purpose for collecting it, and the categories of third parties with whom we shared it.
  • Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
  • Right to Correct: You have the right to request correction of inaccurate personal information.
  • Right to Opt-Out: You have the right to opt-out of the sale or sharing of your personal information. We do not sell personal information.
  • Right to Limit Use of Sensitive Personal Information: You have the right to limit the use of sensitive personal information to purposes necessary to provide requested services.
  • Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.

7.3 How to Exercise Your Rights

To exercise any of these rights, please contact us through our website contact form or email us directly. We will respond to your request within 45 days. You may designate an authorized agent to make a request on your behalf, subject to verification requirements.

8. Do Not Track Signals

Some web browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. Our website does not currently respond to Do Not Track signals.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using our services, you consent to the transfer of your information to the United States and other countries.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through our website contact form. For California residents exercising CCPA/CPRA rights, please include "California Privacy Rights Request" in your message.